In this document the following words have the following meanings:

1.1 "Agreement" means these Terms and Conditions together with the terms of any applicable Specification Document;

1.2 "Customer" means the organisation or person who purchases goods and services from Lou Laggan Coaching & Development / NLP with Lou;

1.3 "Delegate" means the person attends a training course delivered by Lou Laggan Coaching & Development / NLP with Lou;

1.4 "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;

1.5 "Specification Document" means a statement of work, quotation or other similar document describing the goods and services to be provided by the supplier;

1.6 "Supplier" means Lou Laggan Coaching & Development / NLP with Lou.

1.7 “Web Site” means LouLaggancoaching.co.uk , all webpages related to NLP with Lou

1.8 “Content” means the training materials written and oral, presentation slides and all written materials on the web site.

1.9 “Trainer” means any individual used to deliver the training.

All written correspondence should be sent to:

NLP with Lou, 56 Thirlmere Avenue, North Shields, Tyne and Wear, NE30 3UN.

Email correspondence may be sent to:

Lou@LouLagganCoaching.co.uk

3.1 The Supplier is not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.
3.2 Invoiced amounts outstanding shall be due and payable 7 days prior to the commencement of the training course.

3.3 Attendance of the training will only be secured when full payment has been received or the Customer has agreed a payment plan with the Supplier.

3.4 All payment plans must be agreed in writing with the Supplier.

3.5 Full payment for all programmes must be received prior to the commencement of the face to face training unless a payment plan has been arranged and agreed and set up with the Supplier.

3.6 All deposits & training fees are non-refundable. Transfers between delegates are permitted. However, they must be agreed with the Supplier in advance of the training.

3.7 The cost of the NLP Training excludes all travel arrangements to and from the location and venue and meals.

4.1 You may cancel free of charge within 24 hours of booking. The customer is responsible for any cost incurred by the Supplier due the delivery and return of any pre-course study materials as a result of cancellation in these circumstances.

4.2 In the event that a booking is cancelled outside of this 24 hour period, no refund will be given.

5.2 If the Customer or Delegate changes course dates, the full amount of the balance for the training, plus the fee for changing dates, is still due in accordance with the original training dates.

6.1 Whether or not a Delegate is certified on any training is at the absolute discretion of the Certified Trainer.

6.2 Should any delegate wish to appeal against a decision not to certify them they should do so in writing to the Supplier.

6.3 The cost associated with the certification is £100.00. this is included within your course fees. If the delegate is not certified for any reason no refund of this certification cost will be made.

6.4 Full details of the certification requirements will be provided during the first module of the NLP Practitioner.

6.5 At the Trainer’s absolute discretion you may be asked to complete a task or tasks after the training in order to receive your certificate. Your certificate will not be issued until the Trainer is satisfied that you have completed the tasking.

6.6 Certificates will not be issued until all outstanding monies have been paid to the Supplier.

6.7 If any delegate wishes to join the ABNLP, this is an arrangement between the delegate and the ABNLP. The delegate is responsible for any fees due to the ABNLP. These are not included in the course fees and are not the responsibility of the supplier.

7.1 For the avoidance of doubt, no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of the Supplier and no representation written or oral, correspondence or statement shall form part of the contract.

7.2 The Supplier reserves the right to record workshops and programmes and use recorded materials for either promotional purposes or for training content. This recording may be audio, video or photographic.

7.3 Recordings made by the supplier by audio, video or photographic remain the property of the supplier and, as such, the supplier can make use of these recordings in future trainings or for promotional purposes, free of any restrictions.

7.4 Delegates are not permitted to record sound and or video at any time during the training.

7.5 Should the Supplier change the programme venue, you will receive written confirmation with sufficient notice.

7.6 The Supplier is not liable for any additional travel and accommodation costs the delegate may incur should the programme dates or venue be altered.

8.5 If the Delegate is unsure, they warrant that they will seek and receive assurances from a Medical Doctor or Psychiatrist before attending the training that they are fit to attend and provide documentary confirmation if required.

8.6 If the Delegate is on any prescription medication, it is their absolute responsibility to ensure that they are mentally and physically fit to attend this training. If the Delegate is unsure, they warrant that they will seek and receive assurances from a Medical Doctor or Psychiatrist before attending the training that they are fit to attend and provide documentary evidence if required.

9.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of Supplier to the Customer or Delegate in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

9.2 In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier, and the Customer shall do all that is reasonably necessary to ensure that such rights vest with the Supplier by the execution of appropriate instruments or the making of agreements with third parties.

The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.

Any notice to be given by either party to the other may be served by email. Personal service or by post to the address of the other party given in the Specification Document or such other address as such party may, from time to time, have communicated to the other in writing, and if sent by email shall, unless the contrary is proved, be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

14.1 These Terms and Conditions shall apply to all contracts for the supply of goods and services by the Supplier and the Customer.

14.2 This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

This Agreement shall be governed by and construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site (collectively, "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to Lou Laggan Coaching & Development / NLP With Lou, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms & Conditions, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without prior express written consent from Lou Laggan Coaching & Development / NLP with Lou. Except as expressly provided, herein, you are not granted any rights or license to patents, copyrights, trade secrets, rights of publicity or trademarks with respect to any of the Content, and Lou Laggan Coaching & Development / NLP with Lou reserves all rights not expressly granted hereunder. Lou Laggan Coaching & Development / NLP with Lou expressly disclaims all responsibility and liability for use by you of any Content obtained on or in connection with the Site.